Business Activity Policy
We give shape to your information, actively seek to create communication tools linking people to people and people to products around the world, and are dedicated to providing high-quality products and services that you can feel secure using.
In order to provide reliable and appealing products and services, we always consider the customer’s viewpoint as we carry out our work.
Procurement Policy
We not only fulfill our social responsibility by promoting procurement activities with our suppliers that align with our CSR guidelines, we also aim to provide high-quality products and services that people around the world can use with peace of mind.
Quality Policy
We constantly strive to increase quality by acquiring new technologies and implementing improvements to our work processes, and by pursuing and creating more effective methods for providing appealing products and services.
Furthermore, by accurately understanding our customers’ requests, always responding sincerely to those requests, and working to improve customer satisfaction, we aim to be a company that is trusted by our customers and local communities.
If a problem is discovered in one of our products or services, we will immediately inform the customer and quickly take appropriate actions to minimize any potential damage. In addition, we shall do our utmost to prevent a recurrence of the problem.
Risk Management Policy
Through the Crestec Group, we provide various products and services to many customers, earn even greater support and trust from all of our stakeholders, and recognize that maintaining and continuing to improve that support and trust in the future is a top business priority.
Therefore, our company must not only adapt daily to the environmental changes affecting our company, we must also accurately understand, evaluate, and properly control any risks that have the potential to prevent the company from attaining its goals. By establishing a system that is able to minimize damage or loss when a serious incident occurs and prevent the damage from spreading, we are working to fulfill our corporate social responsibility.
We aim to incorporate risk management throughout the entire Crestec Group on a continuing basis, and be a business group that is trusted by our stakeholders.
Action Guidelines
- Always recognize the serious risks related to our company’s business activities, and not disregard those risks.
- Give sufficient consideration to societal trends and demands related to risk, and strive to make continuous improvements to risk management and to improve the company’s ability to respond to risks.
- All employees are aware of risk management as they carry out their work.
- When carrying out risk management activities, always keep the safety of the customers, local residents, officers, and employees and their families, as well as the preservation of business resources, in mind.
- If a risk arises, take the responsible actions, and respond promptly and appropriately for a quick recovery.
Compliance
Guiding Principle
We observe all laws and regulations related to conducting business in Japan and other countries around the world. In addition, starting with the risk management policy, we observe all rules, standards, notifications, and other guidelines issued by the company in order to comply with those laws and regulations.
Fair Practices
We observe the Anti-Monopoly Act (a Japanese law) and all related laws and regulations. Accordingly, we do not conduct business using unreasonable conditions or carry out any unfair business practices. Furthermore, we do not provide or receive personal favors or payoffs that violate laws or regulations, or are contrary to accepted social standards. This includes entertaining, dining, gifts, and payoffs in any form.
Intellectual Property Rights
We respect the value of intellectual property rights and handle them properly whether they are owned by our company or another party.
Insider Trading
We do not engage in insider trading based on information obtained from within or outside the company over the course of business, and do not conduct trading that could be suspected of being insider trading.
Regarding Anti-Social Forces
We do not have any relationships whatsoever with criminal organizations or other organizations that threaten the order or safety of civil society.
Respect for Human Rights
We respect fundamental human rights and do not discriminate in the employment or evaluation of individuals. Discrimination of any kind—including on the basis of gender, age, nationality, race, religion, creed, or disability—is not tolerated. Furthermore, we do not condone or use forced labor or child labor in any form.
Safe and Comfortable Work Environment
We observe labor laws and regulations, such as the Labor Standards Act (a Japanese law), and carry out activities to ensure and maintain a safe and healthy work environment. We make efforts to create a fair and friendly workplace that is free of harassment and other acts that disregard a person’s human rights.
Conflicts of Interest
We clearly separate our positions as company employees and as private individuals, and do not allow personal interests to influence us when carrying out our duties. If the company’s interests conflict with our personal interests, we act in accordance with the decisions of the company.
Company-Wide Thoroughness
We implement company rules and other frameworks to ensure compliance with all relevant laws and regulations. We actively collect legal and regulatory information related to our business activities, and ensure that the information is communicated company-wide through training and other communication efforts.
Internal Reporting System
We maintain a strictly managed internal reporting system. If any improper conduct related to our business or violations of laws, regulations, company rules, or business ethics are suspected, the matter is reported to a supervisor, an appropriate department or division such as the Personnel & General Affairs Department, or to another designated internal representative. Any individual who reports a violation or potential violations is protected from discrimination or retaliation. All reports are handled with strict confidentiality and managed appropriately. Should a violation be confirmed, prompt corrective action is taken, and countermeasures are implemented to prevent recurrence.
Business Continuity Plan (BCP)
Guiding Principle
As a company committed to sustainably increasing our corporate value, we act according to the following basic policies to quickly restore operations in the event of natural disasters or other emergency situations.
Objectives
We have established a business continuity system to achieve the following objectives.
- Prioritize confirming and ensuring the safety of company employees, business partners, and other concerned individuals.
- Minimize the effects on the business operations of our customers.
- Respond according to the expectations and trust our stakeholders have in the company.
Business Continuity System
We treat business continuity management as a critical priority and implement it as a company-wide activity to continuously strengthen the foundations of our business. Furthermore, in order to achieve the preceding objectives, we identify and focus management resources on the business functions that must be given top priority in the event of an emergency.
Threats to Business Continuity
We aim to create a system that can respond to a wide range of emergencies and ensure business continuity. The typical threats to business continuity include events such as natural disasters (earthquakes, and wind and flood damage) and accidents (fires and industrial work accidents).
Priority Business Functions and Recovery Objectives
We quickly establish a decision-making system in emergencies to ensure uninterrupted service and maintain communication with our stakeholders. While protecting our customers’ information assets, we prioritize restoring communication with customers who are highly dependent on uninterrupted services. By aligning recovery objectives for each business function throughout the company, we are able to respond as an organization to minimize disruptions and support ongoing business.
Information Security
Guiding Principle
We collect information such as strategic business information and personal information using appropriate means. Information is accurately recorded, managed and used appropriately. When information is no longer needed, it is permanently deleted, properly disposed of, or destroyed. We take great care to ensure that information is not plagiarized or falsified. We have constructed an organizational system to prevent information leaks, and perform effective management to sustain and improve this system.
Establishment and Maintenance of an Organizational Framework
We have established an organizational system to ensure information security and have implemented rules and other measures to effectively manage, sustain, and continuously improve the system.
Management of Information Assets
We ensure the security of information assets by defining and managing such assets appropriately.
Company Assets
We do not use the company’s information system or other company assets, whether tangible or intangible, for any dishonest or improper purposes. When an employee resigns, they must return all company assets, confidential information, and any other materials related to their work for the company. Furthermore, employees and former employees may not disclose or leak any information, such as business secrets or corporate information, that was gained during their employment without the express permission of the company.
Confidential Information
We strictly manage confidential information and handle such information appropriately. Confidential information is used only within the scope necessary for business purposes and disclosed only in accordance with the procedures established in our internal regulations. Furthermore, we do not employ deceptive tactics or dishonest means when obtaining confidential information from within or outside the company.
Personal Information
We comply with the Personal Information Protection Act (a Japanese law) and related laws. Personal information is collected using fair means and only within the scope necessary for business purposes. All personal information is handled following procedures that are in accordance with best practices and laws, regulations, and company rules.
Education and Training
We regularly carry out education and training regarding information security for all employees to increase awareness throughout the company and ensure strict observance of best practices, laws, regulations, and company rules.
Trusted Delivery of Products and Services
We meet our customer’s requirements for information security to ensure that customers feel secure in purchasing our products and services and entrusting us with work.
Environment, Health, and Safety
Guiding Principle
We actively contribute to maintaining human health and preserving the environment from a global perspective across all of our business operations, striving to help build a sustainable society.
Coexistence with Local Communities
We seek mutual growth and coexistence by actively engaging with society and local communities through open dialogue and social contributions, in order to earn the trust and understanding of the public.
Work Environment
Led by managers and leaders in each workplace, we actively encourage communication among employees to create a safe and healthy working environment. We strive for early prevention, detection, and resolution of all workplace issues.
Environmental Action Guidelines
- We comply with all laws and regulations relevant to Crestec’s business activities.
- We prioritize customer procurement standards and maintain strict control over material and product sourcing.
- We strive to reduce the environmental impact of our business activities.
– We monitor electricity and gasoline consumption to actively reduce carbon dioxide (CO2) emissions. - We work to minimize resource consumption and promote recycling activities.
– We promote paper recycling to encourage the effective reuse of paper as recycled material.
– We monitor water usage to drive resource conservation efforts. - We are actively engaged with the Sustainable Development Goals (SDGs).
– We promote activities that support environmental protection, natural conservation, and educational environments. - We strictly manage chemical substances contained in the materials used for our products.
– We maintain ongoing efforts to prevent hazardous chemical substances from contaminating our products. - We ensure our environmental policies are clearly communicated to all employees through training and daily business operations.
- We actively participate in local environmental protection initiatives to contribute to the preservation of the natural environment.