Business Field Aftermarket Support

  1. Business Field
  2. Aftermarket Support

Aftermarket Support

Crestec can meet your aftermarket manual individual sales needs, with fulfillment services, e-commerce website development and operation services that can be adapted to provide the necessary support efficiently. We provide examination as a BPO service.

1. Fulfillment Services

Crestec handles the work for the client, from printing the manual on demand to packing, shipping, and inventory management. Once you have collected the orders from the end users, you can send that information to Crestec. We will prepare the necessary quantity of the necessary manuals and ship them, carrying out the entire process smoothly. It is also possible to construct a dedicated system for providing the order information to Crestec.

Eliminating Stock and Reducing Management and Storage Costs

Crestec fulfillment services use printing on demand that can quickly print and bind only the necessary quantity of documents according to the orders received, allowing us to print small lots of many items. Therefore, inventory management is not needed and you are freed from the problems associated with securing sufficient storage space and management resources.

Reducing the Burden of Logistics Operations for e-Commerce

For orders of manuals in small lots that occur at random times, Crestec works on behalf of the client to quickly prepare, check, pack, and ship the orders with care. In addition, using our global network, we are also able to provide the desired local printing and local delivery.

2. e-Commerce Website Development & Operation Services

When you want to establish a new sales channel for user guides, use our e-commerce website development & operation services. We can plan and develop an easy-to-understand e-commerce website that visitors will be able to navigate instinctively. We can design websites for both B2B and B2C. The operation service for the e-commerce website includes receiving orders, collecting payment, and operating a call center for selling manuals.

Orders Can Be Received Online Anytime (24-7 Service)

The e-commerce websites (manual order systems) provided by Crestec can receive orders from users every day without a holiday. The system can respond flexibly, even during busy periods or holidays where demand can change suddenly, to provide the manuals to users. In addition, we can also operate a call center to answer questions regarding the sales of the manuals.

Speedy Delivery for Increased Customer Satisfaction

When combined with our fulfillment services, we promise to ship the product within 72 hours of receiving the order. This shortens the time from when the order is received until the product is ultimately delivered to the user. By supporting the aftermarket with a service that does not keep buyers waiting, we can contribute to increasing customers' satisfaction with your company.